Terms of service

Terms of Service

Effective Date: 16th June 2025

Welcome to NCC, operated by Nikki. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions ("Terms of Service"). Please read these terms carefully before making a purchase or interacting with our website.

1. Acceptance of Terms

By accessing and using nccuk.shopify.com and its related services, you agree to be bound by these Terms of Service and all other applicable policies. If you do not agree with these Terms, please do not use our Site.

2. Account Registration

To make purchases or access certain features of our Site, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Keep your account login information, including your password, confidential.

  • Notify us immediately if you believe your account has been compromised.

3. Eligibility

You must be at least 18 years of age to place an order on our Site. By placing an order, you represent that you meet this age requirement.

4. Products and Services

  • All products or services offered on the Site are subject to availability.

  • We reserve the right to modify or discontinue products and services at any time without notice.

  • Product descriptions, images, and prices are provided for informational purposes only and may not always be accurate. We strive for accuracy but are not responsible for typographical errors.

5. Pricing and Payment

  • Prices displayed on the Site are in GBP and do not include applicable taxes, shipping fees, or duties unless otherwise stated.

  • We accept payment via credit card, PayPal, etc. You agree to provide accurate payment information when placing an order.

  • If a price error occurs, we reserve the right to cancel or correct the order and notify the customer as soon as possible.

6. Order Processing and Shipping

  • Orders are processed once payment has been confirmed and may take 3-5 business days.

  • We offer various shipping options as indicated at checkout. Please review the shipping rates and delivery times before placing an order.

  • Shipping costs are calculated based on the weight of the products and the shipping address.

7. Refunds and Returns

  • Please refer to our Refund/Return Policy for detailed information about our return and refund procedures.

  • Returns and exchanges must be made within 30 days of receiving the order, subject to the conditions outlined in our refund policy.

  • Certain items, such as personalized or final sale products, may not be eligible for returns.

8. Intellectual Property

  • All content on the Site, including text, graphics, logos, images, and software, is owned by NCC or its licensors and is protected by copyright and intellectual property laws.

  • You may not use, reproduce, or distribute any content from the Site without express written permission from NCC.

9. User-Generated Content

  • If you submit reviews, feedback, or other content to the Site, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content for promotional and commercial purposes.

  • You agree not to submit content that is offensive, defamatory, or violates the rights of others.

10. Limitation of Liability

  • To the fullest extent permitted by law, NCC is not liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or products purchased from the Site.

  • Our total liability is limited to the amount you paid for the product in question.

11. Privacy

  • Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you consent to our privacy practices.

12. Termination

  • We reserve the right to suspend or terminate your account or access to the Site at any time, without notice, if you violate these Terms of Service or for any other reason deemed necessary.

13. Amendments

  • We reserve the right to modify or update these Terms of Service at any time. When changes are made, we will update the "Effective Date" at the top of this page. Your continued use of the Site after changes to the Terms of Service will constitute your acceptance of those changes.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • Email: nikki.ineson@sky.com